FAQ
Still Have Questions?
Below are some of the most common questions our customers have asked us! If you don’t find what you’re looking for, get in touch with our team. We’d be happy to help!
General Questions
OLIPOP is a functional soda made with real ingredients and high fiber to support digestive health. We’re available in 20+ delicious, crave-worthy flavors with 6-9g of fiber, 2-5g of sugar, and 50 calories or less in every 12 fl oz can. Head to our ingredients page for a closer look.
For starters, OLIPOP’s good. Like, really, really good. It combines the flavors you love with the digestive health support you need. Our fizzy, functional soda is packed with botanicals and prebiotics to support your digestive health and give you the flavors you crave—all in one.
So glad you asked. Take a look at our wholesale page, and feel free to drop us a line at [email protected] with any questions! We can’t wait to chat.
The OLIPOP team is always growing, and we would love to hear from you! Think you’re the perfect fit? Take a look at our open positions on our career page.
Hi, hello! We’d love to hear from you. Head to our Contact page to get in touch, and our team will help you out.
Before making rash decisions, let your OLIPOP chill in the fridge for at least 12 hours before popping it open—this helps enhance the flavors! If you’re still not blown away, please email us at [email protected] within 45 days of your online purchase to request a refund (including shipping, if applicable). We can only offer refunds for your first try at a new flavor, and our refunds are limited to one order per person for online orders only.
This 45-day money-back guarantee does not apply to our limited or exclusive flavors due to the limited nature of the products. Oh, and psst: we suggest ordering one of our Variety Packs first so you can discover your favorite flavor and order it to your heart’s (and taste buds’) desire—no buyer’s remorse here!
Storage
Great question! After receiving feedback from our customers and conducting years of research and testing, we’re excited to share that we offer both a shelf-stable 6g Fiber Line that can be stored at room temperature and our original refrigerated 9g Fiber Line that must be stored in the fridge.
You’ll find storage directions right on the packaging. Our 6g Fiber Line is perfect for buying in bulk and stocking your pantry, so you won’t run out of your favorite flavor! You can also refer to our Fiber education page for further assistance. If you have any other questions, please reach out to [email protected] for more information.
Great question, it depends on which of our lines you’ve purchased! The 6g Fiber Line can be stored at room temperature in your pantry. For the 9g Fiber Line you find in the refrigerated section of your store, please store chilled. Learn more about our 6g vs. 9g Fiber Lines.
You can shop OLIPOP directly on our website, plus we’re in over 67,000 stores nationwide! To find OLIPOP at a store near you, use our handy store locator.
You can generally find OLIPOP in two areas of the store depending on the product line. The 6g Fiber Line is typically located in the traditional soda aisle, which features our new packaging. Our 9g Fiber Line remains unchanged for the time being and continues to be available in the refrigerated section. Take a look at our Fiber Education page to learn more about our different lines.
Great question! We listened to consumer feedback and heard the request for a shelf-stable product. After years of research and testing, we introduced our 6g Fiber Line—a version of OLIPOP you can enjoy anywhere, anytime!
Our 9g Fiber Line requires refrigeration due to the type of fiber we use. We made a slight adjustment to the 6g Fiber Line formula so it can be stored at room temperature. This means you can find our shelf-stable line in the soda aisle and other parts of your favorite retailers with our new packaging. Rest assured, both lines deliver the same great taste and functional benefits—the difference in placement is just about how each product is best stored.
Fiber Lines
Yes! We’re excited to share that we’ve evolved our packaging as part of a broader brand refresh accompanying the launch of our creative platform, The feel good soda. You’ll see the new look first on our 6g Fiber Line (our shelf-stable product), designed to be easier to shop and understand at a glance. Our 9g Fiber Line (which is refrigerated) remains in the original packaging for now. No matter the can design, it’s still the same OLIPOP you know and love with unapologetically great taste and science-backed benefits! Head to our Fiber Education page to learn more about our different lines.
OLIPOP comes in two lines—our 6g Fiber Line and our original 9g Fiber Line—each designed to fit different lifestyles and fiber needs.
The 6g Fiber Line is our shelf-stable option. It delivers 6 grams of fiber per can and is typically found in the soda aisle. The 9g Fiber Line is our original formula, found in the refrigerated section. It delivers 9 grams of fiber per can to support digestive health. This line hasn’t changed its packaging and offers a higher-fiber option with the same delicious taste.
Great question! While the new packaging for our 6g Fiber Line is rolling out, there’s a simple way to tell them apart: check the nutrition facts located on the back of the pack or can, where it clearly lists the fiber content—either 6 grams or 9 grams.
We also have a helpful side-by-side visual guide on our website that shows both lines and their packaging, making it easy to identify which product you have.
The 6g Fiber Line is shelf-stable and typically found in the traditional soda aisle, while the 9g Fiber Line remains in its original packaging and is available in the refrigerated section.
Digestive Health
Great question! Here’s the simple answer: Prebiotics are what probiotics eat. Probiotics are live bacteria with health benefits, sometimes referred to as ‘good bacteria.’ Our digestive tract is home to many beneficial bacteria, which need food, just like us. That’s where prebiotics come in.
Because we can’t break them down, prebiotics pass through our digestive tract to the large intestine (where most beneficial bacteria reside). There, they’re fermented and broken down by our gut bacteria into useful compounds that support our overall health.
OLIPOP incorporates a variety of research-backed prebiotics to give your “good” or friendly gut bacteria the nutrients they need. Because taking probiotics without addressing what’s happening within is like planting seeds in a desert and hoping a garden will grow.
Did you know that, on average, over 90% of Americans don’t get enough fiber in their daily diet? Increasing fiber, prebiotics, and nutritional diversity is a great (and easy!) way to improve digestive and microbiome health—and since digestive health’s kinda our thing, packing OLIPOP with all this goodness was a no-brainer. Our soda makes reaching adequate daily fiber intake easier, a positive step to supporting overall digestive health. Pretty cool, huh?
Exceptional taste and quality have always been our top priorities at OLIPOP and every can of OLIPOP was designed to support digestive health. Every 12 fl oz can of OLIPOP is an “Excellent Source” of fiber, meeting FDA requirements. In fact, to ensure the research-backed nature of all our formulas, third-party in-vitro research conducted at Purdue University showed that our prebiotic fiber blends positively impacted multiple gut health measures.
There are two forms of fiber out there: soluble and insoluble. OLIPOP uses soluble fiber that comes in a powder form and dissolves in liquid. OLIPOP’s prebiotic fiber is from a number of different plants. Our 9g Fiber Line (refrigerated) contains Chicory Root, Jerusalem Artichoke, and Cassava Fiber. Our 6g Fiber Line (shelf-stable) contains Guar Fiber, Acacia Fiber, and Cassava Fiber.
Shipping + Delivery
OLIPOP ships free for subscribers and for individual orders of $50 or more anywhere in the contiguous U.S. via USPS, UPS, and FedEx. For our friends in Alaska and Hawaii: OLIPOP ships for an additional fee.
At this time, we do not ship internationally. However, keep an eye out as we grow—we certainly hope to be in your country soon!
We can only fit two OLIPOP cases into one box, so if you ordered three or more cases, your order will arrive in multiple boxes. Sometimes, these boxes can be separated during shipping. Keep an eye out—your second box should arrive within 24 hours of your first. If not, please reach out to our team at [email protected].
Please wait 48 hours after delivery notifications (excluding Sundays and holidays!) to file a claim with UPS, FedEx, or USPS. Keep an eye out—sometimes packages are marked as delivered even though they’re still on their way to you. If you’re still not seeing your bevs after 48 hours, please give us a shout at [email protected], and we’ll get you squared away!
Ugh, so sorry to hear that! Send our team an email at [email protected] with photos of the damage and the LOT code number on the bottom of the can, and we’ll make sure you’re all taken care of! Photos of your order are required.
OLIPOP is shipped at room temperature. That’s because our OLIPOP refrigerated 9g Fiber Line can live outside of the fridge for a couple weeks (for example during shipment) without any issue! But before you start sipping, we find that it tastes best when refrigerated for at least 12-24 hours.
Subscription
Signing up for a subscription is super simple. Once you select your product, you can place a one-time order at full price OR subscribe and save. Subscribing saves you 15% on every order, gets you free shipping in the contiguous U.S., early access to new flavors, and you can swap, skip, or cancel anytime! So…do with that what you will. Learn more on our subscription page!
You can swap your flavor two ways: by text or in your account.
Option 1: Swap via text (SMS)
If you added a phone number at checkout (or opt in later), you can manage your subscription by text.
1. Text START to 844-936-2357 to opt in
2. Text “MENU” to prompt the menu of options
3. You’ll receive a list of options to alter your subscription
Option 2: Swap in your account
You can also swap flavors directly in your subscription portal:
1. Log in using the email address you used at checkout
2. Select “Manage subscription”
3. Choose “Swap product” and pick your new flavor
If you didn’t provide a phone number at checkout, log into your account and select “Manage with SMS” to enable text updates and controls.
Of course! Log in to your account, click on your subscription, and click “skip next order” to skip your next shipment. You can also reach out via text! If you provided a phone number during checkout, you can opt into SMS by texting “START” to 844-936-2357. If you didn’t provide a phone number during checkout, you can opt into SMS by logging into your account and clicking “Manage with SMS.”
We’re sad to see you go! We hope to sip with you again soon. Here’s how to cancel your subscription:
Log in to your account via drinkolipop.com
1. Click on “Subscriptions”
2. Select the subscription you wish to edit
3. Click on “Manage Subscription”
4. Scroll down and select “Cancel Subscription”
Need a break but don’t want to cancel? You can always skip your next shipment in your subscription portal.
Absolutely! Log in to your account, click “Manage Subscriptions” and “Set next order date,” then choose your date. It’s as easy as 1, 2, 3.
We’ll send subscriber-only discounts, exclusive early access to flavors, and more to your email. You can also opt into SMS for even more perks by texting “START” to 844-936-2357.
We accept all major credit cards for our subscriptions (including Visa, Mastercard, Discover, and American Express), or you can easily check out through Apple Pay, PayPal, Google Pay, or Shop Pay. Each order is billed right before it ships!
We’d never tell you what to do, but we should mention subscribers get 15% off every order. Every. Single. Order. Plus, free shipping, early access to new flavors, exclusive discounts, and more.
Shoot us an email at [email protected] or send a text to 844-936-2357!
You bet! While you get special pricing as a subscription customer, feel free to cash in on regular promotions by logging out of your subscription account before checkout.
Generally, you’ll receive your OLIPOP within 5-7 business days of your charge date.
Product
OLIPOP is perfect at any time of day! We’ve heard it all—after a workout, as an after-dinner treat, or as an afternoon snack. The options are endless!
One can = one serving!
Many people enjoy more than one 12 oz can of OLIPOP per day, but we recommend starting with one and adding another when you feel comfortable. If you’re looking for a lower fiber option, our 6g Fiber Line is a great choice!
It is perfectly normal to see pulp or sediment in OLIPOP products. Our OLIPOP flavors with natural vanilla may contain dark specks due to the vanilla bean used. This is commonly seen in our Cream Soda. Pulp can also be present in certain OLIPOP flavors with natural fruit juices, like our Banana Cream flavor.
Payment
We accept all major credit cards (including Visa, Mastercard, Discover, and American Express). Or you can easily check out through PayPal, PayPal Payments, Apple Pay, Google Pay, Shop Pay, and Shop Pay installments. However, buy now pay later options like Shop Pay Payments and PayPal Payments cannot be used for subscription orders.
Refunds can take 3-5 business days to process on your end, depending on your bank.
Easy. Just log into your account and update your payment info anytime!
YES! Send a case to a friend directly, or give them options with one of our digital gift cards because the only thing better than OLIPOP is sharing OLIPOP with a friend.
When checking out through Shop Pay for orders $50-$1,000, you have the option to pay over time in 4 installments at no extra charge. However, gift cards cannot be purchased through installments.
We only offer digital gift cards, which are redeemable only at drinkolipop.com. Here’s how it works:
1. Choose an amount and quantity, then add to cart.
2. At checkout, add your email to send later, or add the recipient’s email to send right away.
3. Go you—your gift card is on its way!
Digital Gift cards purchased with or without product are delivered to the email address of your choice and are non-refundable.
Ingredients
We always recommend checking with your primary healthcare provider before adding something new to your diet.
OLIPOP is generally safe for children, but please consult your pediatrician if your child has underlying health conditions or any other cause for concern.
To find nutrition facts for any OLIPOP flavor, view our Shop All page, click on a flavor, and scroll down to find ingredient information and nutrition facts.
OLIPOP is sweetened with a combination of cassava syrup, fruit juice, and stevia. Stevia is a non-nutritive sweetener, which means it tastes sweet but contains zero calories.
We currently have four flavors that contain caffeine from green tea extract: Vintage Cola, Doctor Goodwin, Cherry Cola, and Citrus Rush (formerly Ridge Rush). Vintage Cola, Doctor Goodwin, and Cherry Cola contain 50mg of caffeine per can, while Citrus Rush contains 60mg of caffeine per can. The rest of our flavors are caffeine-free!
OLIPOP does not contain peanuts or tree nuts, but they are present in our production facility. OLIPOP has systems in place to ensure no cross-contamination of allergens occurs. However, those with severe allergies should exercise caution.
No, OLIPOP is not currently certified kosher.
While OLIPOP contains 80% less sugar than traditional sodas, managing diabetes is often individualized. For this reason, we recommend checking with your healthcare provider before adding a new treat to your diet.
OLIPOP is not currently certified organic.
Oh yeah, baby—OLIPOP is proudly Non-GMO! We’re all about keeping it real.